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Agents or customers or claimant can report a new claim by entering Claim information including type of claim (Vehicle, Cargo or Equipment), Nature of damage, commodity details, damaged goods, amount of claim and Claimant information which includes Bill of Lading number, Service, Vessel, Voyage, Origin, Destination, Place of Occurrence, Occurrence date and time and others. Claimants can also scan/attach digital images, documents required to support claim. Once claim has been accepted by system, unique claim # is generated by system to do claim follow-up. System also assigns an analyst responsible to review new claim. System allows an analyst for reviewing all evidences and supporting documents in order to establish the status of a claim. Similarly, SCP allows surveyor to verify/inspect the status of the cargo according to the analyst request.
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